Last updated: December 11, 2025
Controlling language: This English version governs in the event of any discrepancy with translated versions.
This Privacy Policy explains how TTMS ("TTMS", "we", "us", or "our") collects, uses, discloses, and protects personal data in the United States. This Policy applies to our websites, mobile applications, APIs, products, Electronic Logging Device (ELD) solutions, fleet management services, and any other interactions with TTMS within the U.S. This Policy also includes disclosures required for California residents under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA).
TTMS acts as a data controller when it determines the purposes and means of processing personal data, such as for account creation, billing, customer support, analytics, security, and product improvement.
TTMS acts as a data processor when fleet customers, transport companies, or employers use TTMS services to manage drivers, vehicles, routing, telematics, and compliance workflows. In such cases, the fleet customer is the controller and TTMS processes personal data solely according to the customer's documented instructions.
Drivers or end users seeking access, correction, deletion, or clarification regarding their data must contact their employer or fleet operator directly.
TTMS may collect identifiers such as names, email addresses, phone numbers, postal addresses, employer-issued IDs, fleet IDs, vehicle registration details, VIN numbers, account credentials, and user identifiers. Where provided or required by customers, driver's license numbers may also be processed.
TTMS collects device, application, and internet-related data including device model, operating system version, hardware identifiers, IP address, browser type, unique mobile device identifiers, application usage metrics, diagnostic logs, crash reports, performance data, Bluetooth scan data used for ELD pairing, and Wi-Fi or BLE identifiers used for connectivity and diagnostics.
TTMS collects location and telematics data continuously during vehicle operation to support fleet services and FMCSA compliance requirements. This includes precise GPS coordinates, background location data (including when the app is closed), speed, heading, acceleration, motion data, odometer readings, engine hours, ignition status, diagnostic trouble codes, vehicle health information, geofence events, routing data, and timestamped location events required for ELD records.
Commercial and financial data may include subscription details, billing history, and payment records, which are processed through PCI-compliant third-party payment providers.
User-generated content may include uploaded documents such as bills of lading, inspection photos, messages, notes, annotations, and form entries submitted through the app.
TTMS may also process communications data such as support tickets, chat messages, emails, and recorded support calls where permitted by law.
TTMS may generate inferences derived from collected data, including driver behavior insights, safety indicators, operational analytics, and fleet optimization metrics.
TTMS uses personal data to provide, operate, and maintain its services, including creating and managing accounts, pairing and integrating ELD hardware, enabling driver workflows, routing, dispatching, telematics, and fleet operations.
TTMS processes data to meet FMCSA and legal compliance obligations under 49 CFR Section 395, including accurate driving time detection, automatic duty status changes, generation of audit-ready ELD records, and compliance reporting for fleets and regulatory authorities.
TTMS uses data for safety monitoring, diagnostics, troubleshooting, fraud prevention, and improving application performance and reliability.
Data is also used for customer support, billing, internal analytics, product development, administrative communications, policy updates, and optional marketing communications where permitted by law and subject to opt-out rights.
Processing is based on contractual necessity, legitimate business interests balanced against user privacy, legal obligations, and consent where required by applicable law.
When TTMS acts as a processor on behalf of fleet customers, it processes personal data strictly under contractual instructions provided by those customers. This data may include precise or background location data, telematics information such as speed, engine hours, and odometer readings, driver identifiers, duty status logs, messages, vehicle diagnostics, and performance data.
Fleet customers determine what data is collected, how long it is retained, who may access it, and how it is used within their organization. Drivers and users must submit privacy requests directly to their employer or fleet operator.
TTMS provides technology, software, and tools to enable compliance, logging, and fleet operations; however, TTMS is not responsible for errors, omissions, or non-compliance caused by drivers or fleet personnel.
If a ticket, violation, or compliance issue arises due to driver actions or omissions, including but not limited to failure to enter shipping IDs, trailer numbers, co-driver switches, pre-trip or post-trip inspections, DVIR entries, or the inability to provide valid justification or evidence for "ghost driver" or duty-status corrections, such issues are the responsibility of the fleet organization and/or the driver, not TTMS.
TTMS does not alter, falsify, or independently generate driver records and does not assume liability for inaccurate, incomplete, or misleading information entered by users.
TTMS and its service providers use cookies, mobile SDKs, web beacons, pixels, and APIs to operate, secure, and maintain services, measure performance and usage, and provide optional personalization. Where required by law, consent is obtained before deploying non-essential cookies or analytics technologies.
TTMS may disclose personal data to fleet customers when acting as a processor, to government authorities or regulators such as FMCSA auditors or law enforcement when legally required, and to successor entities in the event of a merger, acquisition, or corporate transaction.
TTMS does not sell personal information. If data sharing were ever considered a "sale" or "sharing" under CPRA, TTMS would provide legally required opt-out mechanisms.
FMCSA-required ELD logs, GPS records, and duty-status data are retained for a minimum of six months and may be retained longer based on fleet policies or legal requirements. Fleet telematics data is typically retained for one to two years, subject to customer configuration. Billing, contractual, and legally required business records are retained for approximately seven years. Technical diagnostics and performance data are generally retained for one to two years. User account data is retained for as long as the account remains active or as required for legitimate business or legal purposes. Data is securely deleted or de-identified once retention obligations are satisfied.
TTMS Connect solution is designed to comply with applicable requirements under 49 CFR Part 395 and related FMCSA regulations. TTMS's systems automatically record driving time, engine power status, vehicle motion, miles driven, location data, and duty-status events based on inputs received from ELD hardware and user interactions.
TTMS does not independently determine a driver's duty status, shipping information, trailer identification, co-driver assignments, inspection completion, or exception justifications. All such entries are made by drivers or fleet personnel.
Fleets are responsible for training drivers, enforcing compliance, reviewing logs, and correcting errors in accordance with FMCSA rules. During audits, roadside inspections, or compliance reviews, TTMS provides access to electronic records as generated by the system.
Any violations, discrepancies, or enforcement actions arising from missing, inaccurate, incomplete, or unsupported driver entries are the responsibility of the motor carrier and/or driver, not TTMS. TTMS acts solely as a technology provider and recordkeeping platform.
TTMS's mobile applications collect and process data as disclosed in this Privacy Policy, including precise and background location data, telematics data, and device information, in order to support core app functionality, FMCSA compliance, fleet operations, and safety features.
Location access is required to enable ELD compliance, driving detection, route tracking, and legally mandated Hours of Service (HOS) records. Background location access is used only while a driver is on duty or when required for compliance-related logging and is not used for advertising purposes.
TTMS does not sell personal data and does not use collected data for targeted advertising. Users are informed through in-app disclosures and permission prompts before sensitive permissions are enabled, and permissions can be managed through device settings, subject to regulatory requirements that may limit functionality if permissions are disabled. These practices are consistent with Google Play and Apple App Store privacy and data safety requirements.
TTMS provides software, hardware integration, and data processing services "as is" for fleet management and compliance support. TTMS does not guarantee regulatory compliance independent of user input, driver behavior, or fleet policies.
TTMS is not responsible or liable for regulatory penalties, fines, citations, audit findings, enforcement actions, or operational losses arising from driver conduct, failure to follow procedures, inaccurate data entry, incomplete inspections, missing shipping or trailer information, improper use of personal conveyance or yard move, unsupported log edits, or failure to maintain required documentation.
Fleet customers remain solely responsible for supervising drivers, enforcing compliance, maintaining policies, reviewing logs, and ensuring adherence to FMCSA and other applicable laws. Nothing in this Privacy Policy or related documentation transfers regulatory responsibility from the motor carrier or driver to TTMS.
TTMS employs administrative, physical, and technical safeguards including encryption in transit and at rest, access controls, least-privilege practices, secure authentication, system monitoring, vendor due diligence, and employee security training. While no system is completely secure, TTMS follows industry-standard practices and will notify affected parties of data breaches as required by law.
TTMS systems primarily operate within the United States. Where data is transferred internationally, appropriate safeguards are implemented in accordance with applicable privacy laws.
Users may opt out of marketing communications, manage cookie preferences, and submit privacy inquiries. California residents have rights to access, delete, correct personal information, limit use of sensitive personal information, opt out of sale or sharing (if applicable), and be free from discrimination for exercising these rights. Requests may be submitted by the individual or an authorized agent, subject to verification.
TTMS services are not intended for individuals under the age of 16, and TTMS does not knowingly collect personal information from minors.
TTMS may update this Policy as legal requirements, technology, or business practices evolve. Material changes will be communicated through prominent notice. The effective date above reflects the most recent update.
TTMS (Total Transport Management) - Privacy Team
Email: dev1@ttmsconnect.com
Phone: +1 (707) 761-7464
Mail: 2455 Mesquite St, Oak Hills, CA 92344
Contact page: /contact/